Information Technology Technician

Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network related problems throughout the agency. This position requires taking the initiative and being able to perform well under the pressure.

Responsibilities:

• Troubleshoot computer, network & printer problems

• Assist staff in using computers, network and e-mail

• Answer & resolve help desk requests in a timely matter

• Traveling to offices located throughout Brooklyn to resolve issues

• Perform daily backup and maintenance (as needed) on the servers

• Update and maintain inventory of hardware & purchases

High school diploma or equivalent required, Associates Degree preferred

Strong interpersonal and customer service skills required.

Experience in Windows environment required.

Proficient with computer hardware and software including (But not limited to) Windows Server 2012, Windows 11, Microsoft Office 2016 and better, TCP/IP, DNS and DHCP servers, VOIP, Backup Systems, Cisco Meraki.

A+ Certification is a plus.

Brooklyn Community Services is one of Brooklyn’s first and largest non-sectarian social services agencies. With 28+ sites and 400 employees serving more than 20,000 individuals annually. BCS is committed to a broad and diverse range of services including prevention of foster care placement; crisis intervention; early childhood and after school education; and vocational training, job placement, and clinical services to adults with physical and developmental disabilities, and histories of mental illness.