IT Field Service Engineer

Ephesus Solutions

Columbia, SC, United States

about 1 month ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$93,600.0 - $99,840.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Apple Mac Systems Software Applications JIRA Virtual Private Networks (VPN) Microsoft Office Network Connections Microsoft PowerPoint Topdesk Internet Protocol Telephony Software Troubleshooting

+1 more

Servicenow

Job description

Install, configure, and troubleshoot hardware and software systems at customer sites

Provide technical support and assistance to customers via phone, email, or in person
Diagnose and resolve issues related to operating systems, software applications, and network connectivity
Collaborate with cross-functional teams to ensure customer satisfaction and timely resolution of technical issues
Document all service activities, including troubleshooting steps, resolutions, and customer interactions
Conduct training sessions for customers on the proper use and maintenance of equipment

Requirements

Proven experience as a Field Service Engineer or similar role

Strong knowledge of Windows operating systems
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with help desk software such as Jira or ServiceNow

-Familiarity with VOIP phone systems, Zoom preferred

Excellent customer service skills with the ability to effectively communicate technical information to non-technical users
Experience with VPN setup and troubleshooting
Knowledge of Mac OS is a plus
Ability to perform software troubleshooting and resolve technical issues independently, * Desktop support: 5 years (Preferred)
VoIP: 3 years (Preferred)
Zoom phones: 1 year (Preferred)
Audio and Video Processing: 2 years (Preferred)
Field service: 3 years (Required)