Tier 1 Service Desk Support Support

Insight Global is seeking Tier 1 Level Service Desk Support for one of our top Banking clients in Des Moines, IA. The Service Desk Technician will be on a Service Desk Team. You will handle escalated or direct tickets, assists with Incident and Problem Management processes. Assist with monitoring Incidents/Requests and fix/triage the issue. Provide meeting setup assistance and executive level technical support. Implement hardware deployment and troubleshoot hardware issues. Coordinate software installation and removal/remediation, including vulnerabilities. Troubleshooting issues can include, but not limited to: password resets, account access, troubleshoot complex excel errors, phone set up, multifactor authentication, license registration, imaging, deployment, etc. You will also be responsible for communicating with all levels of users via deskside, phone, email, etc.

• Soft Skills of Hungry Humble and Smart. Excellent communication; experience with customer support.
• 1-3 years of experience with ticketing systems, Service Now preferred.
• Bachelor’s or Associates degree in computer science or equivalent work experience.
• 1-3 years of experience in help desk support or desktop support role.
• Experience or knowledge of VMware products & Active Directory.
• Proficient in Microsoft 365 products.

Nice to Have Skills & Experience

• Personal projects and self development; involvement in IT in their personal life.
• Longevity & wanting growth in next role.

Hourly pay rate for this position is $20.00-$23.00 and is dependent on years of experience and skill set., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.