Onsite Tier 1 Helpdesk

2 years of experience providing Tier 1 IT support services to customers.

2 years of experience working with laptops running Microsoft Windows OS and Office365 suite.

1 year of experience using an IT Service Manager application for logging tickets and requests.

Good Interpersonal skills that demonstrate the ability to communicate with customers.

Bachelor’s Degree and 3 years of experience, Master’s Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.

Experience with using ServiceNow IT Service Management.

Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.

Flexible and positive attitude with interest in learning new technical skills. Strong problem-solving skills and the ability to work in a fast-paced environment.

Strong understanding of IVR terminology and services.