Technical Support Coordinator

The QTI Group is partnering with our Middleton-based client to hire a Technical Support Coordinator. In this role, you’ll coordinate service requests, communicate with field technicians and customers, and ensure technical support issues are resolved efficiently and on schedule., * Receive inbound calls from the service queue regarding service request status or technical direction.

• Place outbound calls to field technicians or service partners to gather updates and provide direction on urgent or ongoing service requests.
• Coordinate technician schedules to maximize efficiency while onsite.
• Document service request progress and communicate updates to field technicians and service partners.
• Verify all onsite arrangements, customer-provided equipment, and shipped materials are in place before scheduling technicians.
• Enter and maintain accurate updates in internal and customer databases.
• Close completed service requests in accordance with company and customer procedures.
• Follow up with dispatched technicians when arrival or completion times exceed expected service levels.
• Perform other duties as assigned.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while providing excellent customer service. Apply online today to be considered!, * High school diploma or GED required.

• At least one year of higher education in Information Technology with LAN/WAN infrastructure or equivalent industry experience.
• Two or more years of related experience preferred.
• Previous experience scheduling or coordinating field service technicians while communicating with customers.
• Ability to work effectively in a collaborative, customer-focused environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Professional, dependable, and confident demeanor.
• Ability to lift up to 25 pounds.
• Must be willing to complete a background check and drug screen upon acceptance of an offer.

This is a full-time, temporary position with an immediate start, expected to continue through September 30, 2026. The schedule is Monday through Friday, 8:00am-4:30pm (30-minute lunch), and the pay rate is $20/hour.