Full Stack Development

Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance via phone or email channels. Meets/exceeds key critical metrics. Researches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. Maintains knowledge of credit union policies, procedures, and regulations. Performs other duties as assigned., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Member Services Representative TEKsystems

Lynnwood, WA*On-Site

Diplomacy Operations Mentorship Tactfulness Communication Prioritization Professionalism Multilingualism Customer Service Microsoft Office Spanish Language Customer Support Office Equipment Business Valuation Full Stack Development Call Center Experience Artificial Intelligence Business Transformation +0

Mentorship Tactfulness Communication Prioritization Professionalism Multilingualism Customer Service Microsoft Office Spanish Language Customer Support, Customer service, Call center, Customer support, banking, Bilingual Spanish (nice to have) Ability to organize and prioritize multiple tasks. Resolves requests with a sense of urgency and escalates timely. Promotes and participates in a cohesive team environment. Effectively communicates ideas and information, both verbally and in writing. Takes ownership and acts proactively to solve member concerns. Utilizes tools and resources to solve sophisticated inquiries. Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations. Analyzes information and recommends achievable operational improvements. Excellent customer service and communication skills. Member-centric with a friendly, professional demeanor. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 1+ year experience in call center customer service Courtesy, tact, and diplomacy with current and potential members, peers, and staff. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. Familiarity and comfort with online systems and other technology.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.