IT Support Technician / Client Support Technician

Spidernet Technical Consulting is hiring a dependable onsite IT Support Technician to support one of our client environments. This role is ideal for someone with strong customer service skills, hands-on desktop support experience, and the desire to grow into more advanced networking, cybersecurity, and Microsoft 365 responsibilities. The technician will resolve common user issues, document work clearly, and escalate complex technical issues to senior Spidernet staff., * Provide professional onsite support for end users.

• Troubleshoot Windows workstations, Microsoft 365, Outlook, Teams, OneDrive, MFA, printers, VPN, and basic connectivity issues.
• Assist with user onboarding, laptop deployments, password resets, and hardware/peripheral support.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate advanced networking, server, cybersecurity, and project issues to Level 2/senior staff.

• Represent Spidernet professionally at the client site., Microsoft Outlook Microsoft Teams Microsoft 365 OneDrive Active Directory Multi-Factor Authentication (MFA) VPN Connectivity Printers / Scanners Windows 10 / Windows 11 IT Ticketing Systems

• Have you set up a new employee workstation from start to finish, including user onboarding activities (Multiple Choice)?

Frequently Occasionally Rarely Never

• How comfortable are you troubleshooting Microsoft Outlook issues (Multiple Choice)?

• 1-3 years of help desk, desktop support, IT support, or technical support experience.
• Strong communication, customer service, and follow-through.
• Working knowledge of Windows 10/11 and Microsoft 365 applications.
• Basic familiarity with Active Directory or user account administration.
• Basic understanding of Wi-Fi, VPN, DNS, DHCP, and common network troubleshooting.
• Reliable transportation and comfort working full-time onsite.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you comfortable working onsite full-time at a client location (Yes / No)?
• Are you able to reliably commute to the Delaware County, PA area Monday through Friday (Yes / No)?
• Do you have at least one year of experience providing IT support to end users (Yes / No)?
• Are you legally authorized to work in the United States without requiring sponsorship now or in the future (Yes / No)?
• Are your salary expectations aligned with a compensation range of $48,000-$50,000 annually plus benefits (Yes / No)?
• Which of the following technologies have you supported (Multiple Choice-Select Multiple)?