NOC Analyst Tier 1

We’re looking for a NOC Analyst Tier 1 responsible for continuous monitoring of network infrastructure health, availability, and performance. This role is the first responder for network-based alerts and outages, handling initial triage and escalation to NOC Tier 2 for issues beyond Tier 1 resolution scope., * Monitor network monitoring dashboards for availability, performance, interface status, bandwidth utilization

• Serve as the initial triage for all incoming customer calls, alerts, emails, and tickets using established playbooks to categorize, prioritize, and route
• Acknowledge and triage all network alerts within SLA
• Perform initial issue isolation and troubleshooting steps to identify affected devices, interfaces, and circuits
• Create detailed tickets for all events including initial diagnosis with detailed documentation and troubleshooting steps taken.
• Escalate to NOC Tier 2 for issues beyond T1 scope
• Execute standard T1 playbooks such as device reboots, port reset, BGP session resets per approved procedures
• Maintain the NOC Event log for all events during the shift
• Participate briefings and training sessions

• Bachelor’s degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, experience in a NOC, SOC, IT security, or network operations role
• One of the following certifications, equivalent or better: Sec+, Net+, CCNA; or the ability to obtain the certification within 60 days.
• Basic understanding of networking and security concepts
• Ability to work shifts including nights, weekends, and holidays on rotating shift schedule

Preferred Qualifications

• Active Secret clearance preferred but not required
• Basic understanding of network monitoring systems (SolarWinds, PRTG, Nagios, or equivalent)
• Experience with ticketing systems (ServiceNow, Jira, or equivalent)

• Salary: $65k- $100k
• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms, $65k- $100k

With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community’s most critical networks, JFL Consulting, LLC provides advanced network security solutions to a range of US Government and US commercial clients.

Our cybersecurity operators are experts at assessing and defending mission-critical data and the networks that facilitate their operation. We are focused on delivering advanced products and industry best practices that meet each customer’s unique requirements. Visit www.jflconsulting.com