NOC Analyst Tier 2

• Receive and resolve all Tier 1 escalations for network faults, outages, and degradation
• Perform advanced fault isolation including spanning routing protocols, switching, firewalls, WAN circuits
• Serve as the advanced triage for all incoming customer calls, alerts, emails, and tickets using established playbooks to categorize, prioritize, and route
• Contribute to playbook improvements by recommending updates
• Execute approved configuration changes including routing adjustments, ACL updates, and VLAN changes
• Escalate hardware failures and complex architectural issues to NOC Tier 3
• Manage vendor and carrier escalations for circuit and hardware issues
• Maintain network documentation such as topology diagrams, device inventory, circuit records
• Participate in change management process such as submitting, reviewing, and executing change requests
• Produce shift-end NOC summary report covering all events and open issues
• Maintain the NOC Event log for all events during the shift
• Participate briefings and training sessions

We’re looking for a NOC Analyst Tier 2 to handle advanced network troubleshooting, configuration changes, and vendor escalation for issues beyond Tier 1 resolution scope. This role requires deep hands-on networking skills and the ability to diagnose complex multi-layer faults under pressure., * 3+ years of hands-on network operations or engineering experience

• Bachelor’s degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role
• One of the following certifications, equivalent or better: Sec+ or CCNA
• Strong proficiency in routing protocols such as BGP, OSPF, EIGRP, RIPv2
• Experience with Cisco, Juniper, or equivalent enterprise networking equipment
• Familiarity with firewall administration (Palo Alto, Fortinet, Cisco ASA, or equivalent)
• Ability to work shifts including nights, weekends, and holidays on rotating schedule, * Active Secret clearance preferred but not required
• CCNP certification
• Experience with SD-WAN platforms
• Experience with network automation such as Ansible, Python, or equivalent

• Salary: $90k- $140k
• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms, $90k- $140k

With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community’s most critical networks, JFL Consulting, LLC provides advanced network security solutions to a range of US Government and US commercial clients.

Our cybersecurity operators are experts at assessing and defending mission-critical data and the networks that facilitate their operation. We are focused on delivering advanced products and industry best practices that meet each customer’s unique requirements. Visit www.jflconsulting.com