SaaS Platform Engineer - 10864308

We are looking for an experienced SaaS Platform Engineer to join the SaaS Delivery Services (SDS) team within a large-scale regulated banking environment.

The successful candidate will be responsible for the end-to-end management, governance, integration, security, and operational excellence of enterprise SaaS platforms. This role focuses on ensuring SaaS solutions are secure, compliant, resilient, cost-effective, and aligned with enterprise architecture and regulatory requirements.

The SaaS Platform Engineer will act as a technical and functional owner for strategic SaaS services, collaborating with vendors, security teams, architecture teams, risk departments, procurement, and business stakeholders to deliver reliable enterprise SaaS capabilities., * Manage the complete lifecycle of enterprise SaaS applications, including:

• SaaS onboarding
• Implementation
• Configuration
• Operational management
• Upgrades
• Renewal
• Retirement
• Ensure SaaS platforms remain secure, stable, compliant, and aligned with enterprise standards.
• Act as the technical owner for assigned SaaS solutions.

• Support platform adoption and continuous improvement initiatives.

• Ensure SaaS platforms comply with:
• Security policies
• Risk requirements
• Privacy regulations
• Banking compliance standards
• Enterprise governance frameworks
• Perform risk assessments and coordinate remediation activities.
• Support internal audits, regulatory reviews, and compliance initiatives.

• Maintain SaaS documentation, standards, and operational procedures.

• Manage SaaS identity integrations using:
• Single Sign-On (SSO)
• SAML
• OAuth
• SCIM
• Collaborate with Identity and Access Management teams to ensure secure access management.

• Support user provisioning, authentication, authorization, and access governance.

• Support secure integration of SaaS platforms with enterprise technology environments.
• Work with architecture and platform teams to design scalable SaaS solutions.
• Manage APIs and integrations between SaaS applications and internal platforms.
• Support operational monitoring, availability management, and performance optimization.

• Identify opportunities for automation of operational and governance processes.

• Act as the primary technical contact for SaaS vendors.
• Manage vendor relationships and coordinate:
• Product updates
• Release cycles
• Service improvements
• Incident resolution
• Contract-related activities

• Review vendor roadmaps and assess business impact.

• Monitor SaaS service availability, performance, and operational risks.
• Manage incidents and support root cause analysis.
• Coordinate SaaS upgrades, patches, and vendor-driven changes.
• Ensure changes follow enterprise change management processes.

• Support service continuity and disaster recovery requirements.

• Monitor SaaS license consumption and utilization.
• Support license optimization initiatives.
• Improve cost transparency and identify opportunities for efficiency improvements.

• Ensure SaaS investments provide maximum business value.

• Collaborate with:
• Development Services teams
• Enterprise Architecture
• Security teams
• Risk and Compliance teams
• Procurement teams
• Business stakeholders
• SaaS vendors
• Provide guidance on SaaS onboarding, governance, and operational best practices.
• Support users and stakeholders in effectively adopting SaaS solutions.

• 6-8 years of experience in SaaS platform engineering, application management, or cloud service management.
• Strong understanding of enterprise SaaS lifecycle management.
• Experience managing SaaS platforms within large enterprise environments.
• Experience working in regulated environments, preferably banking or financial services.
• Strong knowledge of:
• Microsoft Azure
• SaaS governance
• Cloud service management
• Identity and Access Management (IAM)
• SSO integrations
• API integrations
• Service management processes
• Experience with:
• ServiceNow
• Incident Management
• Change Management
• Agile ways of working

Technical Skills

Mandatory Skills

• Microsoft Azure
• SaaS Platform Management
• SaaS Lifecycle Management
• Cloud Governance
• Identity & Access Management
• SSO / SAML / OAuth / SCIM
• API integrations
• ServiceNow
• Incident Management
• IT Service Management (ITSM)
• Agile methodology
• Security and compliance practices, * Experience working in banking or financial services environments.
• Knowledge of enterprise security frameworks.
• Experience with SaaS vendor management.
• Knowledge of ITIL practices.
• Experience with automation of operational processes.
• Understanding of resilience, disaster recovery, and business continuity planning.
• Experience working with cloud-native enterprise platforms., * Strong analytical and problem-solving skills
• Excellent stakeholder communication
• Vendor management skills
• Security and compliance awareness
• Ability to work independently and collaboratively
• Strong ownership mindset
• Continuous improvement approach
• Ability to operate in complex enterprise environments, Bachelor’s degree or equivalent experience in:
• Computer Science
• Information Technology
• Cloud Computing
• Software Engineering
• Systems Engineering

Relevant certifications in cloud, IT service management, or security are advantageous.