SaaS Platform Engineer

• Manage the complete lifecycle of enterprise SaaS applications from onboarding and implementation to renewal and retirement.
• Own and support enterprise SaaS platforms, ensuring security, compliance, resilience, and operational excellence.
• Manage identity and access integrations using SSO, SAML, OAuth, and SCIM.
• Collaborate with architecture, security, risk, procurement, and business teams to deliver secure SaaS solutions.
• Monitor platform availability, performance, incidents, and operational risks.
• Manage vendor relationships, release cycles, upgrades, and platform changes.
• Perform risk assessments and implement remediation activities to address security and compliance requirements.
• Support audits, regulatory reviews, and governance initiatives.
• Automate operational and governance processes to improve service efficiency.
• Manage SaaS license utilization, optimization, and cost transparency.
• Work with APIs, Microsoft Azure, ServiceNow, and Identity & Access Management technologies to support enterprise integrations.
• Drive continuous improvement by contributing to platform standards, governance frameworks, and best practices., * Manage end-to-end SaaS platform lifecycle activities.
• Implement secure identity and access management solutions.
• Design and support SaaS integrations using APIs and cloud services.
• Monitor platform health and resolve incidents efficiently.
• Automate operational processes and governance workflows.
• Assess risks and implement effective remediation strategies.
• Collaborate with cross-functional teams and external vendors.
• Optimize SaaS licensing, platform performance, and operational efficiency.
• Ensure compliance with security, privacy, and regulatory requirements.
• Adapt to changing technologies and vendor-driven platform updates while delivering high-quality services in an Agile environment.

What we bring to the table:

• Opportunity to work on enterprise-scale SaaS platforms and cloud technologies.
• Exposure to Microsoft Azure, ServiceNow, Identity and Access Management, APIs, and automation technologies.
• Collaborative Agile work environment with cross-functional teams.
• Opportunities to contribute to platform governance, security, compliance, and operational excellence.
• Hands-on experience with enterprise SaaS lifecycle management, cloud integrations, and platform modernization.
• A dynamic environment that supports continuous learning, innovation, technical growth, and career development.

• 6+ years of experience in SaaS Platform Engineering, Cloud Platform Engineering, Enterprise Application Support, or related roles.
• Hands-on experience with Microsoft Azure and enterprise SaaS platforms.
• Strong knowledge of Identity and Access Management (IAM), including SSO, SAML, OAuth, and SCIM.
• Experience with ServiceNow, Incident Management, and IT Service Management (ITSM) processes.
• Strong understanding of SaaS lifecycle management, governance, security, compliance, and risk management.
• Experience integrating SaaS platforms using APIs and enterprise integration technologies.
• Knowledge of monitoring, operational excellence, resilience, business continuity, and disaster recovery practices.
• Experience working in Agile environments.
• Strong analytical, problem-solving, troubleshooting, communication, and stakeholder management skills.
• Experience supporting audits, compliance initiatives, vendor management, and operational governance.