IT Help Desk Support Specialist

GTS Technology Solutions is hiring an IT Help Desk Support Specialist to join a growing Tier 1 support team for a Texas state agency in Austin. This is a full-time, onsite role with a structured 4-week paid training program to set you up for success.

What You’ll Do

• Answer inbound help desk calls and emails and troubleshoot hardware, software, and network issues
• Create and track every interaction in the ticketing system, resolving on first contact whenever possible
• Escalate complex issues to the right team with clear documentation
• Stay current on known issues and system changes that affect call volume
• Support and mentor newer team members as you grow in the role

Work Authorization: Must be authorized to work in the United States without current or future sponsorship.

Background: Must pass a satisfactory standard criminal background check upon hire., * 6+ months of IT troubleshooting experience in a help desk or call center setting

• 6+ months of customer service experience supporting technical issues
• High school diploma or equivalent
• 45+ WPM typing speed
• Ability to work onsite in Austin, between the hours of 7:00 AM - 7:00 PM CT, Monday-Friday
• Availability for 4 consecutive weeks of mandatory onsite training
• CompTIA A+ or ITIL Foundation certification a plus, not required, * Do you have at least 6 months of experience providing IT troubleshooting support in a help desk or call center environment?
• What is your typing speed in words per minute?

Education:

• High school or equivalent (Required)

License/Certification:

• CompTIA A+ (Preferred)
• ITIL Foundation (Preferred)

Pulled from the full job description

• Paid training
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance