Digital Systems Manager

IT Systems Management

• Provide specialist technical expertise in the management and support of Line of Business (LOB) systems, including Finance, HR, Stores, Fleet, Operational and other business-critical applications.
• Lead the development, implementation and continuous improvement of existing systems and new digital projects to meet business objectives.
• Manage day-to-day service requests and incidents using an IT Service Management (ITSM) platform, ensuring Service Level Agreements (SLAs) are achieved.
• Work closely with internal stakeholders and third-party suppliers to investigate, troubleshoot and resolve technical issues.
• Manage system infrastructure, ensuring compatibility, security, software licensing and IT asset management across all supported platforms.
• Participate in supplier meetings, procurement exercises, tenders and contract discussions, providing technical expertise and evaluating proposed solutions.
• Communicate technical issues, incidents and system changes effectively to users and key stakeholders.
• Assess, recommend and implement improvements to IT applications that enhance operational efficiency and service delivery.
• Coordinate system upgrades and change releases, ensuring appropriate change management processes are followed.
• Produce and maintain technical documentation, service transition documentation and operational procedures.
• Support operational risk management across digital services.
• Lead the analysis of business requirements, solution design, implementation, testing, documentation and ongoing support of complex IT systems.
• Design and deliver user training for business applications and ensure supporting documentation remains up to date.
• Support quality management initiatives and IT service best practice frameworks.
• Monitor system performance, capacity and availability, taking proactive action to maintain service reliability.
• Act as a senior point of contact during periods of business continuity or disaster recovery where required.
• Manage multiple priorities and deliver work effectively within changing deadlines.

Business Planning & Strategy

• Work collaboratively with senior stakeholders to support the delivery of organisational and digital strategy.
• Lead on the development of solutions to complex IT and business systems challenges.
• Provide expert advice, forecasting and technical input into organisation-wide transformation programmes.
• Support strategic improvements to Line of Business systems and wider digital service delivery.
• Contribute to the preparation of business cases, procurement documentation, tenders and supplier evaluations.
• Support the development of long-term IT strategies, service plans, budgets and investment planning.

• Applicants must possess one of the following:
• Degree (or equivalent professional qualification) in ICT, Computing, Systems Development or a related discipline, and a minimum of two years’ experience in a Systems Manager or similar role;

OR

• Higher National Diploma (HND) in ICT, Computing, Systems Development or a related discipline, and a minimum of two years’ experience in a Systems Manager or similar role.

Essential Experience

• Experience managing, maintaining and upgrading complex IT systems.
• Strong troubleshooting and problem-solving skills across enterprise applications and infrastructure.
• Experience working with multiple business systems and third-party suppliers.
• Experience delivering IT projects and implementing system improvements.
• Experience managing IT service requests, incidents and change processes.

Skills & Competencies

• Excellent planning, organisation and prioritisation skills.
• Strong analytical and problem-solving ability.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical stakeholders.
• High level of accuracy and attention to detail.
• Customer-focused approach with excellent stakeholder management skills.
• Ability to work independently and collaboratively within a team.
• Ability to manage competing priorities and deliver against changing deadlines.

Other Requirements

Full UK driving licence, or access to suitable transport to fulfil the requirements of the role.