Digital Systems Manager

• The Digital Systems Manager will be responsible for leading the management, development and continuous improvement of key Digital and IT systems across the organisation, including:
• Manage and support a range of Line of Business (LOB) systems and services, including Finance, HR, Fleet, Stores, Prevention and Protection, Operational Applications and other business-critical systems.
• Lead the development, implementation and enhancement of existing and new Digital and IT systems to support organisational objectives.
• Manage day-to-day service requests and incidents using a Service Management tool, ensuring agreed Service Level Agreements (SLAs) are achieved and maintained.
• Work closely with internal stakeholders and external suppliers to investigate, troubleshoot and resolve complex technical issues.
• Manage IT systems infrastructure, ensuring compatibility, security, licensing compliance and effective asset management.
• Provide specialist technical advice during procurement exercises, including tenders, quotations, supplier evaluations and system demonstrations.
• Communicate complex technical information clearly to users, managers and key stakeholders.
• Coordinate system upgrades, releases and change management activities, working with all relevant stakeholders, including Change Advisory Boards (CAB).
• Contribute to Service Transition Assurance Process (STAP) documentation and support the effective management of operational risk.
• Lead the analysis of business requirements, system design, implementation, testing, documentation and ongoing support for complex Digital and IT solutions.
• Design and deliver training on Line of Business systems, ensuring user guidance and operational documentation remain accurate and up to date.
• Monitor system performance, availability and capacity, taking proactive and reactive action to maintain service continuity.
• Act as the lead contact for relevant Digital services in the absence of the Head of IT and support Business Continuity and Disaster Recovery arrangements.
• Manage multiple priorities and projects simultaneously, adapting to changing organisational requirements and deadlines.
• Support the development of Digital and IT strategies, business cases, procurement exercises, budgets and long-term service improvement plans.
• Research emerging technologies and recommend improvements that deliver value for money and enhance organisational performance.
• Lead and support Digital and IT projects using recognised project management principles, ensuring timely delivery and regular progress reporting.
• Develop and maintain organisational policies, procedures and guidance relating to Digital systems, information governance and system administration.
• Supervise and support members of the IT team, identifying training and development needs while promoting high standards of performance.
• Build and maintain effective working relationships with colleagues, suppliers, auditors and other key stakeholders.
• Ensure compliance with all organisational policies, legislative requirements and information governance standards.

Looking for your next role within the public sector? Do you have extensive experience managing Digital and IT systems and delivering high-quality technical solutions? If so, read on, as we may have just the role for you., * A university degree (or equivalent professional qualification) in a relevant discipline such as ICT, Systems Development or Computing and at least 2 years’ experience in a Systems Manager role., * A Higher National Diploma (HND) in a relevant discipline such as ICT, Systems Development or Computing and at least 2 years’ experience in a Systems Manager role., * Experience managing, maintaining and upgrading Digital and IT systems, with the ability to troubleshoot complex technical issues.

• Excellent planning, organisational and prioritisation skills, with the ability to manage competing workloads.
• Strong written and verbal communication skills with the ability to communicate technical information to a wide range of audiences.
• Excellent attention to detail and commitment to delivering high-quality customer-focused services.
• Full current UK driving licence or access to suitable transport that enables the full requirements of the role to be met.

Desirable:

• Experience working within Local Government or the wider Public Sector.

• Full-time, Temporary.
• Based at NIFRS Headquarters, Lisburn.

If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch via 028 9033 0555 to find out more.

Kennedy Recruitment is an equal opportunities employer and adheres to all current employment legislation. Please note only those candidates shortlisted may be contacted.

Pay: £24.41 per hour

Benefits:

• Company pension