IT Support Technician

The IT Support Technician will be responsible for maintaining and supporting on-demand IT and subscription-based managed network services. The IT Support Technician’s goal is to ensure the optimal operation of our customers’ networks primarily via a remote service help desk environment., * Install, configure, and maintain software and hardware.

• Work with clients remotely to diagnose and repair technical issues.
• Ensure the efficiency and security of customer networks.
• Assist with client network infrastructure installs.
• Maintain and monitor managed client WIFI systems.
• Update customer equipment with software patches and firmware.
• Administer and maintain client security suite.
• Provide remote support to company IT technicians and support staff.
• Perform basic network administration tasks for users and email clients, etc.
• Communicate effectively with customers via phone, email, and ticketing system.
• Troubleshoot any type of IT customer issue and resolve quickly.

• Must be exceptionally detail oriented.
• Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
• Must be highly skilled using remote IT diagnostic tools and techniques.
• Must have an excellent understanding of all commercial sales products and their use case, especially on demand IT and managed services.
• Must thrive in a fast-paced environment and respond positively in high priority situations.
• Must be flexible to meet the needs of customers including evening or weekends, if necessary.
• Must be able to travel offsite to meet with customers and/or AMA departments.
• Minimum 2 years’ experience in IT or related industry preferred.