Service Desk Technician

A client of Insight Global is looking to hire a Service Desk Technician to join their Integrated Operations Center. This team specializes in level 1 and some level 2 triage and is the first level of escalation for all IT issues. The right candidate will be looking to learn, excel, and grow on this team with excellent communication and customer service skills coupled with an understanding of the importance of service desk’s role in the organization. The role will entail being onsite 5 days a week for the training period, and then will move to a hybrid work environment. Must be comfortable working overnights and weekends.

1+ years of experience as a helpdesk /service desk technician Experience troubleshooting level 1-2 hardware and software with an understanding and working knowledge of troubleshooting PCs, computers, desktops, password reset Level 1 level 2 hardware knowledge PCs, computers, desktops Active directory, Microsoft, shared mailboxes Comfortable working overnights and weekends

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.