Desktop Support Technician

Insight Global is seeking a fully on-site Desktop Support Technician for a local client responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations., · Provide Tier 1 technical support for desktops, laptops and mobile devices · Diagnose and resolve hardware, software, and network issues in a timely manner · Install, configure, and maintain operating systems (Windows) and standard business applications · Manage user accounts, permissions, and access in Active Directory and related systems · Support onboarding and offboarding processes, including equipment setup and account provisioning · Document issues, resolutions, and processes in the ticketing system(ServiceDesk) · Collaborate with other team members to escalate and resolve complex issues · Perform routine maintenance, updates, and system checks Assist with IT projects such as system upgrades, deployments, and migrations

· 1-2 years of experience in desktop support or a similar IT role · Strong knowledge of Windows operating systems · Experience with Active Directory, Office 365, and basic networking concepts · Familiarity with ticketing systems(ServiceDesk preferred) · Solid troubleshooting and problem-solving skills Excellent communication and customer service abilities

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.