Technical Support Specialist

The Technical Support Specialist plays a pivotal role in ensuring seamless communication and resolution of inquiries and conflicts originating from Hyundai/Kia dealers. This position is responsible for ensuring accurate and timely handling of dealer inquiries and resolving conflicts effectively. It will be the primary point of contact for handling a variety of cases, ranging from routine inquiries to complex conflict resolution scenarios, including customer contact calls and dealer service manager calls., * Receive a call from dealer technicians and troubleshoot GIT diagnostic tools

• Automotive Technician/Mechanic: 2 years (Preferred)

• Bilingual in Quebec French and English or Spanish and English (Preferred)

• Extensive technical field support experience

• Extensive experience with automotive diagnostic tools

• Knowledge of vehicle diagnosis

• Familiarity with the dealership environment

• Basic knowledge of PC hardware and software

• Good skills in communication with customers, * Automotive Technician/Mechanic: 2 years (Preferred)

Language:

• Quebec French and English (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off