SAP Customer Service

• Gather and analyse business requirements and translate them into functional solutions.
• Participate in Agile ceremonies and collaborate with business stakeholders and cross-functional teams.
• Prepare solution design documents and functional specifications.
• Configure and support SAP CS processes, including Service Notifications, Service Orders, Repair Orders, Warranties, Service Contracts, Installed Base, Task Lists, Outbound and Return Sales Orders, Third-Party and In-House Repairs.
• Configure and support Dynamic Item Processing (DIP)/Resource Related Billing for quotations and billing requests.
• Support internal maintenance processes for repair, refurbishment, and modification work.
• Manage multi-level Installed Base structures to represent customer equipment.
• Work on consignment processes and customized SAP CS business processes.
• Integrate SAP CS with SAP SD, SAP MM, SAP PS, and other SAP modules.
• Coordinate Unit Testing, Integration Testing, Regression Testing, and Test Automation activities.
• Support business users during hypercare and resolve operational issues.
• Guide and collaborate with technical and functional teams to deliver high-quality solutions., * Analyse complex business requirements and propose effective SAP CS solutions.
• Work collaboratively with cross-functional and technical teams.
• Lead functional discussions and support Agile delivery methodologies.
• Prepare functional specifications and solution design documents.
• Coordinate end-to-end testing activities across multiple teams.
• Resolve production issues and support business users during hypercare.
• Coach and mentor team members while driving continuous improvement initiatives.
• Prioritise tasks effectively and deliver results in a fast-paced environment.

What we bring to the table:

• Opportunity to work on complex SAP Customer Service transformation and implementation projects.
• Exposure to Agile delivery methodologies and cross-functional collaboration.
• Challenging assignments involving SAP CS integration with multiple SAP modules.
• Opportunities to enhance technical and functional expertise through diverse business scenarios.
• A collaborative work environment that encourages continuous learning, innovation, and professional growth.
• Opportunities to take ownership, lead initiatives, and mentor team members.

• 8+ years of experience in SAP Customer Service (CS) implementation and support.
• Strong expertise in SAP CS processes, including Service Notifications, Service Orders, Repair Orders, Warranties, Service Contracts, Installed Base, and Repair Management.
• Experience with Dynamic Item Processing (DIP)/Resource Related Billing.
• Knowledge of internal maintenance, refurbishment, and modification processes.
• Experience in multi-level Installed Base management.
• Understanding of consignment processes and time-writing processes.
• Strong integration knowledge with SAP SD, SAP MM, SAP PS, and related SAP modules.
• Experience working in customized SAP environments.
• Excellent documentation, requirement gathering, and stakeholder management skills.
• Strong communication, leadership, and problem-solving abilities.