IT Technician

Working closely with the IT Manager, you will play a key role in ensuring the school’s technology infrastructure and digital services operate efficiently, providing exceptional support to staff and students while helping to maintain a secure and reliable IT environment. Key Responsibilities

• Provide high-quality 1st and 2nd line IT support across the school.
• Work alongside the IT Manager to ensure all IT systems and digital services remain available and secure.
• Administer Microsoft 365 services and support end users.
• Manage Active Directory (Azure and on-premises), Group Policy and AD Federation Services.
• Support Microsoft Teams and SharePoint within a classroom environment.
• Deploy and manage devices using SCCM, Intune and Windows Autopilot.
• Support VMware virtual server infrastructure.
• Maintain Windows Server and desktop operating systems.
• Assist with data protection, cyber security and safeguarding compliance.
• Produce and maintain clear technical documentation and user guides.
• Keep up to date with emerging technologies and developments within the education sector.

We’re looking for someone who has:

• Previous experience in a Senior IT Technician or similar IT Support role.
• Excellent customer service and communication skills.
• Strong Microsoft 365 administration experience.
• Experience with Azure Active Directory and on-premises Active Directory.
• Knowledge of Microsoft Teams and SharePoint administration.
• Experience with SCCM, Intune and Windows Autopilot.
• VMware virtualisation experience.
• Good understanding of Windows Server and Windows desktop operating systems.
• Strong awareness of cyber security and data protection best practices.
• The ability to create and maintain high-quality technical documentation.
• Fluent written and spoken English.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation