IT Support Specialist

We are seeking an IT Support Specialist to join a growing Information Technology team. This position provides technical support to employees across the organization while helping maintain computer systems, software, network connectivity, and technology equipment.

This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and gaining hands-on experience with enterprise technology systems in a manufacturing environment.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up and support workstations, monitors, printers, scanners, and other technology equipment.
• Provide technical support to end users through multiple support channels.
• Troubleshoot hardware, software, email, and network connectivity issues.
• Assist employees with business applications and day-to-day technology needs.
• Create and maintain user accounts, passwords, and access permissions.
• Support endpoint security, software updates, and system maintenance activities.
• Connect users to network resources and provide basic system training.
• Document support requests, resolutions, and technical procedures.
• Collaborate with internal IT teams and third-party partners on technology initiatives.
• Assist with procurement and inventory management of IT equipment and supplies.
• Escalate complex technical issues when appropriate.
• Support technology operations across multiple locations.
• Perform additional duties as assigned.

• Technical Support
• Desktop Support
• Troubleshooting
• Customer Service
• Hardware and Software Support
• Network Connectivity Support, * Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering quality support.

Work Environment & Physical Requirements

• Ability to work at a computer for extended periods.
• Comfortable working throughout a manufacturing environment and interacting with employees on the production floor.
• Ability to travel periodically to support multiple locations.
• Must be able to regularly walk throughout operational facilities.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.