IT Support Specialist

End User & Desktop Support

• Provide Level 1 and Level 2 support for desktop and workplace technology issues.
• Troubleshoot and repair hardware including:
• Desktop and laptop computers
• Monitors
• Keyboards and mice
• Barcode scanners and handheld devices
• Printers and multifunction devices
• Mobile devices and tablets
• Install, configure, upgrade, and support hardware and software.
• Perform data backup and restoration activities as needed.
• Assist users with technical issues while maintaining a high level of customer service.

IT Service Delivery

• Support IT operations for multiple sites and maintain service quality standards.
• Manage IT assets, including procurement, configuration, deployment, maintenance, and inventory tracking.
• Support onboarding, offboarding, and user account administration.
• Participate in infrastructure projects, system upgrades, and technology rollouts.
• Document procedures, knowledge articles, support guides, and technical solutions.
• Ensure compliance with organizational IT standards, security policies, and best practices.

Infrastructure Support

• Provide basic troubleshooting for network connectivity issues and escalate when necessary.
• Assist with setup and configuration of wired and wireless network equipment.
• Support server administration activities including updates, patching, and maintenance.
• Maintain network and system documentation.
• Assist with monitoring and troubleshooting infrastructure components.

Communication & Training

• Communicate technical updates, projects, and planned changes to end users.
• Provide end-user education and support for new technologies and processes.
• Partner with local teams to improve customer satisfaction and support effectiveness.

• 3+ years of experience in desktop support, technical support, or IT service delivery.
• Strong experience troubleshooting hardware and software issues.
• Experience supporting desktop operating systems in an enterprise environment.
• Knowledge of user account administration and directory services.
• Understanding of TCP/IP networking and basic network troubleshooting.
• Experience supporting servers and virtualized environments is preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent communication, customer service, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Technical degree or equivalent combination of education and experience preferred., * Experience supporting multiple locations or distributed environments.
• IT service management knowledge or certifications.
• Infrastructure project experience.
• Knowledge of disaster recovery and business continuity best practices.
• Industry certifications related to desktop support, networking, systems administration, or service management.

Key Skills

• Desktop Support
• Technical Support
• Hardware Troubleshooting
• Software Installation & Support
• Operating System Support
• User Account Administration
• Active Directory
• Network Troubleshooting
• Server Support
• IT Asset Management
• Customer Service
• Documentation & Knowledge Management

Work Environment: Fully onsite with local travel between supported locations as needed. Mileage reimbursement available for approved travel between sites. Job Type & Location This is a Contract position based out of Batavia, IL. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Batavia,IL.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.