Desktop Support Technician

• Seeking a Desktop Support Technician to assist with an enterprise-wide technology refresh initiative.
• This hands-on role will support the deployment, staging, imaging, installation, and replacement of Windows workstations and peripherals across corporate and branch locations.
• The ideal consultant has experience supporting desktop hardware deployments, Windows imaging, Active Directory, and enterprise device lifecycle management.
• This position requires strong organizational skills, attention to detail, and the ability to provide excellent customer service while working directly with end users.
• The ideal consultant is a dependable, hands-on Desktop Support Technician who enjoys working in fast-paced deployment environments.
• Have experience supporting enterprise technology refresh initiatives, are comfortable traveling between branch locations when needed, and take pride in delivering a seamless end-user experience.
• They are organized, customer-focused, and capable of managing multiple device deployments while maintaining accurate inventory and documentation., * Deploy, configure, and install Windows 10 / 11 laptops and desktops.
• Receive, inventory, and prepare new hardware for deployment.
• Unbox, stage, image, and configure workstations for end users.
• Join devices to Active Directory and verify proper Organizational Unit (OU) placement.
• Install and configure required software using enterprise deployment tools.
• Decommission and securely prepare end-of-life devices according to company policies.
• Install and configure peripherals including monitors, docking stations, keyboards, mice, and other accessories.
• Support onsite technology refresh activities at branch locations, including:
• Removing existing workstations.
• Installing replacement equipment.
• Cable management and workstation organization.
• Testing equipment prior to handoff.
• Maintain accurate hardware inventory and asset tracking.
• Organize and maintain the deployment lab, including staging areas and inventory.
• Receive shipments, unpack equipment, and assist with hardware logistics.
• Troubleshoot basic hardware and software issues during deployment.
• Deliver excellent customer service while minimizing disruption to branch operations.

• 2+ years of desktop support, deployment, or field support experience.
• Experience deploying Windows 10 and / or Windows 11 workstations.
• Experience imaging computers using SCCM, MDT, Intune, or similar deployment tools.
• Working knowledge of Microsoft Active Directory, including domain joins and Organizational Units (OUs).
• Experience installing desktop hardware and peripherals.
• Familiarity with enterprise technology refresh or hardware deployment projects.
• Basic troubleshooting skills for Windows hardware and software issues.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Windows Deployment & Imaging - Experience imaging, configuring, and deploying Windows workstations using SCCM, Intune, MDT, or similar tools.
• Desktop Support & Hardware Installation - Hands-on experience installing laptops, desktops, docking stations, monitors, and peripherals while troubleshooting deployment issues.
• Active Directory & Technology Refresh Experience - Experience joining devices to the domain, managing Active Directory OUs, and supporting large-scale PC refresh or hardware lifecycle projects.
• Technical Environment: Windows 10 & Windows 11, Active Directory, SCCM / Microsoft Endpoint Configuration Manager, Microsoft Intune, MDT (Microsoft Deployment Toolkit), Microsoft Office, Desktop & Laptop Hardware, Docking Stations, Monitors & Peripherals, Asset Management Systems

Preferred Skills:

• Experience supporting financial services or enterprise environments.
• Familiarity with Microsoft Endpoint Configuration Manager (SCCM) or Microsoft Intune.
• Experience with hardware asset management or inventory tracking.
• CompTIA A+ Certification or equivalent experience.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!