Desktop Support Technician

Provide Level 2 desktop support for escalated tickets Deliver onsite (deskside) and remote support to end users Troubleshoot and resolve hardware and software issues Perform PC imaging, deployment, and configuration Support Windows desktops/laptops and perform break/fix repairs Work with Active Directory (user creation, deletion, password resets) Use SCCM for imaging, patching, and software deployments Manage and update tickets using Remedy / ServiceNow Maintain inventory of IT assets and track repairs/replacements Provide hands & feet support for infrastructure teams (network, servers, etc.) Coordinate with OEM vendors for warranty repairs Ensure SLA adherence and timely issue resolution Communicate effectively with end users and internal teams Travel to nearby locations as needed (mileage reimbursement applicable)

3 years of Desktop Support / IT Support experience Strong experience with Windows OS troubleshooting Hands-on experience with Active Directory Experience with SCCM (imaging, deployments, updates) Experience with ticketing tools (Remedy / ServiceNow preferred) Experience in corporate or manufacturing environment Strong troubleshooting and problem-solving skills Excellent communication and customer service skills

Skills: Asset Management, Communication Skills, Customer Support/Service, Desktop Administration, Help Desk, Identify Issues, Inventory Management, Laptop PC, Maintain Compliance, Manufacturing, Microsoft Active Directory, Microsoft Windows Desktop, Microsoft Windows System Administration, OEM (Original Equipment Manufacturer), Problem Solving Skills, Reimbursement, Remedy, Service Level Agreement (SLA), ServiceNow, Software Patches, System Center Configuration Manager (SCCM), Technical Support, Time Management, Willing to Travel