Desktop Support Technician

We are seeking a Desktop Support Technician with experience in Windows 11 deployments, desktop imaging, and end-user support. The ideal candidate will provide onsite technical support, perform device deployments and upgrades, troubleshoot hardware and software issues, and support IT operations in a fast-paced healthcare environment., * Deploy, image, and configure Windows 11 desktops and laptops.

• Provide onsite support for hardware, software, and application-related issues.
• Handle incident resolution, break/fix support, and service requests.
• Perform device refreshes, upgrades, and hardware lifecycle management activities.
• Document issues and resolutions in ticketing systems and assist with root cause analysis.
• Collaborate with Tier II/III support teams to escalate and resolve complex technical issues.
• Support Active Directory, Microsoft 365, and endpoint management tools such as SCCM/MECM, Intune, or Autopilot.

• Experience with Windows 11 deployment and desktop imaging.
• Knowledge of SCCM/MECM, MDT, Intune, or Autopilot.
• Strong desktop, laptop, and peripheral troubleshooting skills.
• Experience with ticketing systems and incident management.
• Excellent communication and customer service skills.
• Healthcare, hospital, or clinic IT support experience is a plus.