IT Technician

We are seeking an IT Service Desk Technician II to support day-to-day technology needs across the organization. This role is responsible for troubleshooting issues, supporting end users, and maintaining reliable system performance., * Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues

* Respond to and resolve help desk tickets in a timely manner

* Install, configure, and maintain desktops, laptops, mobile devices, and peripherals

* Support user account setup, access management, and password resets

* Troubleshoot system, application, and connectivity issues

* Document issues, resolutions, and standard procedures

* Assist with system updates, patches, and basic network support

* Escalate complex issues to senior IT staff when needed

2+ years of IT support or service desk experience

* Strong troubleshooting skills across Windows environments and common business applications

* Experience with ticketing systems and remote support tools

* Basic understanding of networking concepts (IP, DNS, connectivity)

* Ability to manage multiple priorities and communicate clearly with users

Preferred: * Experience supporting Office 365 or similar platforms

* Familiarity with Active Directory and device management tools