Desktop Analyst

Are you seeking an opportunity to work with in a professional IT team? Have you got experience of providing IT Support? We have an exciting opportunity to recruit a Junior Desktop Analyst on a contract basis to coordinate and deliver IT project activities for AB Agri by supporting the project lead and also provide technical IT support to our users either in person or remotely. What you’ll be doing:

• Desktop support including the build of new machines, hardware triage activities
• Install and configure desktops, laptops with Windows 11
• Troubleshoot and resolve hardware and software issues related to Windows operating systems.
• Procurement and provisioning of new hardware
• Monitor and work within AB Agri’s ticketing system to resolve user incidents and requests, regarding Windows 11 project activities. Working with our internal IT teams as well as our third party stakeholders and wider Shared Service Centre teams.
• Ensure that key administration activities associated to the project tasks are achieved and maintained, such as order processing, scheduling activities.
• Building and maintaining relationships with internal and external stakeholders.
• Supporting the IT Service Delivery Manager and Project Lead where necessary.
• Provide technical IT support to AB Agri users and key stakeholders via several methods, including telephone, email, MS Teams or in person

• Problem solving and troubleshooting abilities
• Provide excellent service and support to our business community and stakeholders
• Ability to identify potential issues
• Work with cross-functional teams
• Working knowledge of IT hardware and software
• Good written and verbal communication skills to convey information to effectively
• Professionalism
• Managing time effectively - meeting deadlines and completing what is required in a timely manner
• Team Focus - work efficiently and effectively, supporting team members Location: This is on on-site position, working 4 days a week from our head office Lynchwood Business Park. Car parking and free well-being lunch provided onsite.

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.