Assistant Director Digital Innovation and Access

Are you an experienced digital leader who wants to make public services easier, fairer and more accessible for everyone? This is an exciting opportunity to shape how Sheffield City Council uses digital innovation, data and emerging technology to lead and improve services for residents, businesses and staff

The ICT & Digital Innovation service sits at the heart of Sheffield City Council’s transformation.

What we do

• Modernise services - Designing digital-first, accessible services centred on user needs.
• Drive transformation - Delivering programmes that improve efficiency and deliver measurable benefits.
• Enable smarter decisions - Using data and insight across the organisation.
• Ensure services are customer-first, data-driven and digitally enabled.
• Support the workforce - Providing modern tools, systems and digital skills.
• Keep services running - Ensuring secure, resilient, 24/7 ICT services.

Key responsibilities

In this role you will lead how the Council designs, delivers and continuously improves inclusive digital services and adopts emerging technologies.:

• Expanding digital self-service and customer access channels
• Driving channel shift and improving user experience
• Leading adoption of AI, automation and emerging technologies
• Ensuring digital inclusion and accessibility for all communities
• Building a strong culture of innovation, engagement and ethical technology use

A collaborative and forward-thinking leader with experience of delivering digital transformation and change who can bring people with them, translate digital ambition into practical delivery, and ensure innovation is inclusive, ethical and focused on real user needs.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks. You need to sign in or create an account to save a job.