ServiceNow Implementation Specialist

Develops and implements applications, platform configurations, and customizations following the smart-customization approach, ensuring efficient and effective solutions tailored to business needs. - Designs, develops, and implements solutions for modules including Incident, Problem, Change, Request, Asset, Knowledge Management, CMDB, and GRC. - Responsible for managing and developing new and existing integrations with external tools and applications using REST, SOAP, and other web services. - Develops custom flows for various modules using Flow Designer, Integration Hub, including development of custom flow actions. - Ensures adherence to ServiceNow and software development best practices and principles. - Provides comprehensive business intelligence support through Performance Analytics and the Reporting engine. - Creates comprehensive documentation, including technical design documents, user guides, and developer notes, to ensure clear communication and knowledge transfer across

teams. - Provides technical support and training to end-users and junior developers upon request. Qualifications - Degree in computer science, management information systems, or related field preferred. - Several years of practical development on the ServiceNow platform. - 5+ years of experience working with ServiceNow, ideally CSA, CAD, and CIS-ITSM certifications. - Good understanding of project management phases, techniques, and tools as well as ability to work together with Project Manager. - Comfortable working in a fast-paced technology environment. - ITIL v3 Foundation certificate is advantageous. - Proficient communication skills in English and effective presentation skills.