ServiceNow Implementation Specialist

• Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
• Collaborates with business analysts and project managers to develop appropriate technical solutions, offering advice on options, risks, and impacts on business processes and technical architecture.
• Communicates technical problems and solutions clearly to both technical and non-technical audiences.
• Demonstrates thorough knowledge of the ServiceNow platform suite (ITSM is a must).
• Develops and implements applications, platform configurations, and customizations following the smart-customization approach, ensuring efficient and effective solutions tailored to business needs.
• Designs, develops, and implements solutions for modules including Incident, Problem, Change, Request, Asset, Knowledge Management, CMDB, and GRC.
• Responsible for managing and developing new and existing integrations with external tools and applications using REST, SOAP, and other web services.
• Develops custom flows for various modules using Flow Designer, Integration Hub, including development of custom flow actions.
• Ensures adherence to ServiceNow and software development best practices and principles.
• Provides comprehensive business intelligence support through Performance Analytics and the Reporting engine.
• Creates comprehensive documentation, including technical design documents, user guides, and developer notes, to ensure clear communication and knowledge transfer across teams.
• Provides technical support and training to end-users and junior developers upon request.

Hexagon Manufacturing Intelligence (HMI) is seeking a seasoned Senior ServiceNow Developer, ideally certified as a ServiceNow Implementation Specialist. The candidate should have substantial experience in deploying and managing ServiceNow modules in large organizations. The role entails developing and architecting technical solutions on the ServiceNow platform to meet the IT Service Management (ITSM) business requirements of Hexagon Manufacturing Intelligence., * Degree in computer science, management information systems, or related field preferred.

• Several years of practical development on the ServiceNow platform.
• 5+ years of experience working with ServiceNow, ideally CSA, CAD, and CIS-ITSM certifications.
• Good understanding of project management phases, techniques, and tools as well as ability to work together with Project Manager.
• Comfortable working in a fast-paced technology environment.
• ITIL v3 Foundation certificate is advantageous.
• Proficient communication skills in English and effective presentation skills.