IT Support Engineer

• Life assurance
• Private healthcare cover
• Incremental holiday entitlement
• Extra paid day off for your birthday
• Company sick pay scheme
• Attendance bonus
• Employee assistance programme
• Perkbox rewards
• Free fruit delivered weekly
• Free onsite parking
• Staff events, * Provide IT support to the EJS team, assisting with a variety of technical tasks to improve productivity and operational efficiency.
• Deliver technical assistance to end users, including troubleshooting and resolving issues related to laptops, mobile devices, printers, and other office hardware/software.
• Manage user accounts, permissions, and SharePoint structures, as well as provisioning IT equipment.
• Support data protection protocols and security standards such as MFA, VPN, and ISO 27001-aligned practices.
• Assist in IT projects
• Assist in creating and maintain knowledge base articles for both IT teams and end users.
• Work alongside senior IT engineers on security, infrastructure, and data analytics initiatives/Development.
• Learn and apply processes for extracting and analysing data from aircraft IPC/ records.
• Assist in running Crystal Reports and generating SQL scripts to import data into Quantum (Aviation ERP).
• Execute SQL queries in Quantum to update and correct data as required.
• Provide 1st and 2nd Line IT support across all teams in the business
• Provide excellent customer service to all teams in the business

We are seeking someone who is enthusiastic, adaptable, and eager to learn. The ideal candidate will have:

• Proven experience in an IT support role or similar position.
• A strong desire to develop advanced IT skills and technologies.
• Working knowledge of Microsoft 365 and Active Directory, including user creation and security group management.
• Familiarity with print servers (experience deploying printers via GPO or Intune is highly advantageous).
• Ability to build laptops using MDT or Autopilot.
• Solid troubleshooting skills for basic IT issues, with confidence to escalate when necessary.
• Understanding of network fundamentals and basic principles.
• Experience with Hyper-V virtual machine management.
• Previous exposure to an ITIL-controlled environment.
• Basic knowledge of CMD and PowerShell commands/scripts.
• Experience configuring network equipment at a basic level.
• Understanding of Windows DFS, security permissions, and Share permissions.
• Knowledge of SharePoint permissions and folder structures.
• Experience setting up users in an ERP system, ideally Quantum (Aviation ERP).
• Ability to follow technical guides provided by senior technicians.
• Exceptional attention to detail, methodical thinking, and problem-solving skills.
• Drive for self-learning and following new technology.

Why Join Us?

If you have the skills, ambition, and enthusiasm to grow within a professional aviation company, we would love to hear from you. This role offers a fantastic learning opportunity, exposure to advanced IT systems, and the chance to work alongside experienced professionals in a supportive environment.

Pulled from the full job description

• Employee discount
• Sick pay
• Life insurance
• Employee assistance programme
• Free parking
• Additional leave
• Company pension

Executive Jet Support Ltd is a world leading provider of commercial aircraft, engines and airframe components to almost 300 operators in over 50 countries across the globe. We aim to develop long-term relationships and build trust and loyalty with our customers. We are a family-based company that is driven by pride in our company and pride in the support we provide for our customers. And we are a great company to work for!