1st Line Support

The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services., * Manage and maintain good quality, accurate documentation on all IT processes.

• Maintain systems, resolving any general workplace IT issues.
• Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
• Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
• Assist in maintaining our printer outsourcing contract.
• Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
• Monitor and update the ‘IT issues’ database.
• Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
• Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.

Essentials:

• Strong Communications skills at all levels
• MS Office to intermediate level
• Documentation to entry Level
• Previous experience in a similar role/ IT Field or IT Qualification
• Ability to work to tight deadlines
• GCSE grades A-C
• Proactive with a desire to learn new skills
• Attention to detail
• UK Driving Licence Required

Desirable:

• Networking (Unifi/ Meraki/ Cisco) Knowledge
• Knowledge of Windows Operating Systems, Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.

• Life Insurance with access to GP24
• Commitment to wellbeing through Employee Assistance Programme
• Electric Car salary sacrifice scheme for eligible employees
• Cycle to work scheme
• Company Events
• GymFlex salary sacrifice

Countrystyle’s mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.