Application Support II

Job Summary: Application Support II role providing Tier 2 support for a portfolio of enterprise applications., * Diagnosing and resolving functional, configuration, access, and integration issues

• Partnering with the IT Service Desk on escalations; coordinating fixes with application owners, vendors, and stakeholders
• Tracking releases and change impacts
• Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning, deprovisioning, and role changes
• Using AI tools responsibly for troubleshooting and documentation; participating in testing and deployments; identifying recurring issue patterns
• Producing clear written handoffs and ticket notes.

Do you have experience in Cross-functional communication?, Do you have a Associate’s degree?, * Three (3) or more years of experience in application support, IT support, or related role

• Demonstrated troubleshooting ability across multiple business applications
• Experience with ITSM platforms such as FreshService, ServiceNow, Jira, or similar
• Strong written communication
• Experience using AI tools responsibly in a professional setting; ability to manage multiple priorities independently; comfort in working cross-functionally
• Customer-focused mindset with excellent interpersonal skills

Preferred Experience/Education:

• Experience in automotive, manufacturing, or similar industries
• Familiarity with PLM/PDM tools, ERP systems, or other enterprise platforms
• Knowledge base ownership; basic understanding of integrations, data flows, and access management
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field

Pulled from the full job description

• 401(k)
• Health insurance
• Disability insurance
• Paid holidays, General Benefits:
• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer paid STD/LTD/Life
• 401k Retirement program
• Generous paid vacation/sick/holidays
• Creativity encouraged in a fun, friendly work environment

EEO-Statement:

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.