IT Support

• Unpacking and configuring new hardware.
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for CPS Energy desktop computers, laptop computers and computer peripherals.
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Do you have experience in Software installation?, Do you have a Associate’s degree?, * Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university.

• Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.

(Desktop Support, Client support, Technical support, IT Technician, Help desk support, Support specialist, Installation, configuration, troubleshooting, Technician, Networking, Active Directory, Computer technician)