IT PC Refresh Technician

Tekberry is looking for a highly qualified and motivated IT PC Refresh Technician to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components company. This role supports a large-scale PC hardware refresh initiative and ensures seamless deployment and support of IT systems for end users. As a Tekberry W2 employee, you will have access to health benefits., Build, configure, and deploy new PC hardware and related accessories for end users Perform hardware swaps and ensure successful migration of user environments Install, configure, and support endpoint software and applications Troubleshoot hardware, software, network, and printing issues Provide Level 2 technical support to end users in a timely and professional manner Diagnose, research, and resolve routine IT issues, escalating when appropriate Document incidents, requests, and resolutions within the ITSM/ticketing system Provide guidance to users on IT policies, procedures, and best practices Support day-to-day IT operations and assist with system maintenance as needed Participate in after-hours support when required for critical issues or deployments

Do you have experience in macOS?, Do you have a High school diploma or GED?, 1 2 years of experience in IT support, service desk, or technical support roles Experience installing and configuring computer systems, hardware, and applications Working knowledge of Windows and Mac operating systems Strong troubleshooting and problem-solving skills Experience using ticketing systems or remote support tools (e.g., Bomgar or similar) Strong time management skills with ability to meet deadlines Professional communication and customer service skills High School Diploma or equivalent Must be a U.S. Citizen, IT-related coursework or certifications Industry certifications such as CompTIA A+, Network+, ITIL, or similar Experience supporting hardware refresh or deployment projects Familiarity with enterprise IT environments and endpoint management Work Environment

4.04.0 out of 5 stars Elma, NY 14059 $24 - $28 an hour, Fast-paced IT support environment Hands-on hardware deployment and end-user interaction Occasional after-hours support may be required

We need hard-working, reliable employees. Tekberry offers a $100 payment for referrals!