IT Technician

As an IT PC Refresh Support Tech you will be responsible for providing technical assistance in the PC hardware refresh deployment project. You will build, swap out and deploy refreshed hardware to our end users and ensure the smooth operation of IT systems at your location. You may also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within ***’s business. This role may require after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Do you have experience in Customer support?, Do you have a High school diploma or GED?, To be considered for the IT PC Refresh Support Tech role, here’s what you’ll typically need to bring with you:

.1-2 years of proven experience in a customer support position involving technical knowledge of a company’s products, services, and IT systems .

· Experience installing and configuring computer systems and applications.

· Disciplined, systematic problem-solving skills required.

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

· Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs.

· Experience working with different operating systems including Windows and Mac OS

· Professional written and interpersonal skills are essential when communicating with customers and clients.

· High school diploma or equivalent; IT-related coursework or certifications a plus.

· Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.

3.83.8 out of 5 stars Elma, NY 14059 $27.09 - $28.00 an hour - Contract