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IT Desktop Support Technician (PC Refresh / Deployment)

HireTalent
Elma, NY, United States
3 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$54,080.0 - $59,696.0
Working hours
Regular working hours
Job source
indeed.com

Tech stack

Apple Mac Systems Issue Tracking Systems Information Technology Operations Network Troubleshooting Remote Service Software

Job description

We are seeking an IT PC Refresh Technician to support hardware refresh projects, including building, deploying, and troubleshooting PC systems while ensuring smooth IT operations and user support., * Build, deploy, and replace PC systems and accessories

  • Install and support endpoint software
  • Troubleshoot hardware, software, and network issues
  • Provide Level 2 support to end users
  • Document issues and resolutions in ticketing system
  • Escalate unresolved issues to appropriate teams
  • Support day-to-day IT operations

Requirements

Do you have experience in macOS?, * 1-2 years of IT support / helpdesk experience

  • Experience with PC setup, installation, and configuration
  • Knowledge of Windows & Mac OS
  • Basic troubleshooting (hardware, software, network, printers)
  • Experience with ticketing tools / remote support tools
  • Strong communication and customer support skills

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on indeed.com

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