Document System Administrator

As a Document Systems Administrator, you will play a vital role in ensuring the smooth day-to-day running of our finance systems. You’ll support business-as-usual (BAU) operations by resolving user queries, maintaining system controls, and ensuring information flows effectively across platforms such as Microsoft Dynamics NAV, Tradeshift, and Conduent. You’ll work closely with internal teams and external providers to manage system performance, monitor data quality, and support e-invoicing processes. The role will involve troubleshooting issues, onboarding suppliers, maintaining system data, and contributing to continuous improvement initiatives across our finance systems. This is a hands-on, collaborative position where you’ll also help identify trends in system usage, improve reporting, and provide insight to reduce query volumes and enhance service delivery, * Act as a first point of contact for system queries, ensuring timely resolution in line with SLAs

• Provide support and escalation for finance systems including NAV, Tradeshift and Conduent
• Monitor system performance and BAU document transmissions to maintain quality and accuracy
• Manage onboarding of suppliers to e-invoicing platforms and maintain accurate master data
• Analyse query trends and produce reporting to drive improvements and reduce ticket volumes
• Collaborate with internal teams to improve processes and system usage
• Support system updates, testing, and implementation of new functionality
• Create user guides, deliver training, and promote best practice across the business
• Manage and track tickets through the central system, ensuring adherence to KPIs and SLAs
• Contribute to continuous improvement of finance systems and reporting capabilities, We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being responsible for business, we make sure that every colleague is given the opportunity to make a difference.

You’re a detail-oriented and proactive systems professional with experience supporting finance or ERP systems. You enjoy problem solving, working with data, and helping others understand and use systems effectively. You’re confident engaging with stakeholders across the business and external partners, and you bring a collaborative, solutions-focused approach to everything you do. You’re also passionate about continuous improvement and using insight to drive efficiencies.

£29,867 per year - estimated ? Permanent Full time NEW At NHS Property Services, our people are at the centre of everything we do. We’re committed to creating an environment where colleagues feel supported, valued, and empowered to grow. Through our People Strategy - Get, Grow and Keep Great People - we’re building a culture that enables everyone to thrive and deliver exceptional service across the organisation., This is a hybrid role based in the North region, with your main hub at Regent House, Stockport, and one day per week on site. The position is offered on a 4-month FTC, with a salary starting from £25,000.

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave+ 8 days bank holiday with the option of buying additional weeks’ leave.

• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.

• SMART Pension contribution to which the company will contribute up to 6%

• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.

• We have a great Colleague Assistance Programme and offer support for all areas of life.