Senior Operations Analyst, Digital and Technology Transformation

The D&T Transformation Senior Analyst plays a central role in advancing Delta’s digital and AI-enabled transformation agenda, partnering with the D&T Transformation General Manager, Director, and team to drive cross-functional modernization efforts across the department. This role sits at the intersection of emerging technology, business strategy, and operational execution helping identify where AI, automation, and digital tooling can meaningfully improve how D&T operates. The Analyst supports ideation, socialization, and initiation of complex programs spanning generative AI adoption, intelligent automation, data-driven decision making, and broader technology-enabled transformation, for both short- and long-term initiatives. This individual works across departments and with external technology partners to investigate opportunities and build the alignment needed to move fast on emerging tech initiatives across the Delta enterprise., * Serve as a key resource for the D&TTransformation Director and General Manager on AI transformation strategydevelopment, technology thought leadership, socialization, and materialcreation in support of key initiatives.

• Assist with program managingcross-functional transformation efforts, including AI adoption, automation, andemerging technology pilots, that touch every aspect of the Delta D&Tdepartment.
• Support the development of AI-enabledsolutions (process, procedure, initiative) that improve approaches throughoutD&T.
• Participate in the strategic creation ofD&T business operations strategy, policies, and goals with a focus onresponsible AI adoption and continuous improvement.
• Identify and develop relationships withpoints of contact across departments and technology partners (AI vendors, cloudproviders, consulting firms) to propel change that is mutually beneficial.
• Work with the team to research emerging AIand technology trends, assess applicability to Delta’s operations, and buildroadmaps to advance initiatives; conduct fact-finding and data analysis toevaluate opportunities.
• Increase engagement, interaction, andsharing of resources between teams, departments, and technology partners toaccelerate digital transformation.
• Successfully interact with and presentfindings including technology and AI landscape assessments to Director andGeneral Manager.
• Adapt existing methods and procedures,incorporating new technology and automation approaches, to create alternativesolutions to complex problems.
• Help stakeholders, D&T Portfolio Teams,business partners, and business users understand their roles andresponsibilities within technology-driven initiatives.

• At least 3-5 years of work experience(preferably in Technology Consulting, digital transformation, or atechnology-adjacent discipline).
• Hands-on tactical and strategic support forpeople, process, and technology improvement projects, including current stateassessment, future state design, and gap analysis.
• PMO experience, ideally includingtechnology or digital transformation programs.
• Familiarity with emerging technology trends(AI/ML, generative AI, automation) and their practical business applications.
• High School Diploma, GED, or High SchoolEquivalency.
• Embraces Diverse People, Thinking, andStyles.
• Consistently makes safety and security, ofself and others, the priority.
• Mastery of the MS Office suite (includingPowerPoint, Excel, Visio, Project, and Word); comfort learning new digitaltools and platforms.
• Ability to be flexible, pivot quickly, andseamlessly navigate risks and ambiguity in a fast-evolving technologyenvironment.
• Strong meeting facilitation, negotiation,consulting, and customer service skills.
• Excellent written communication, oralcommunication, strategic planning, and organizational skills.
• Strong interpersonal skills, including theability to make effective presentations and translate technical/AI concepts fornon-technical audiences.
• Ability to establish strong relationshipswith internal and external stakeholders, including technology vendors andpartners.
• Take responsibility for actions, projects,and people.
• Display initiative, act with confidence,and work under own direction.
• Set high standards for quality to monitorand maintain initiative quality and productivity.
• Gather comprehensive information, includingtechnology landscape research, to support decision making.
• Adapt to changing circumstances and stylesto suit different people or situations where needed.
• Support the development of AI-enabledsolutions (process, procedure, initiative) that improve approaches throughoutD&T.
• Consistently prioritizes safety and security of self, others, andpersonal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in theUnited States.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree in Business,Computer Science, Engineering, Data Science, or a related field ispreferred.
• Master’s degree or MBA is preferred.
• Prior exposure to AI/automationtooling, digital product development, or emerging technology evaluation.
• Be part of an awesome team committedto quality and delivery for our customers, at the leading edge of Delta’sAI and digital transformation.
• Mentor junior resources to delivercontinuously at high levels.

• Competitive salary,industry-leading pro?t sharing program, and performance incentives
• 401(k) with generouscompany contributions up to 9%
• New hires areeligible for up to 2-weeks of vacation. This is earned for use in the followingvacation year (April 1 - March 31)
• In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period
• 10 paid holidays percalendar year
• Birthing parents areeligible for 12-weeks of paid maternity/parental leave
• Non-birthing parentsare eligible for 2-weeks of paid parental leave
• Comprehensive healthbene?ts including medical, dental, vision, short/long term disability and lifeinsurance bene?ts
• Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help with lovedones in all stages
• Holistic Wellbeingprograms to support physical, emotional, social, and financial health,including access to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
• Domestic andInternational space-available flight privileges for employees and eligiblefamily members
• Career developmentprograms to achieve your long-term career goals
• World-widepartnerships to engage in community service and innovative goals created tofocus on sustainability and reducing our carbon footprint
• Business ResourceGroups created to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
• Recognition rewardsand awards through the platform Unstoppable Together
• Access to over 500discounts, specialty savings and voluntary benefits through Deltaperks such ascar and hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help