Asset Administrator/Device Support Engineer

• Essential Contributions: In every non-teaching and non-leadership role, your work directly supports the success of IPS students and schools. Whether you’re maintaining facilities, providing student services, or managing administrative operations, you play a key part in ensuring an equitable and high-quality educational environment.
• Belonging and Community: IPS is a place where every employee is valued. You’ll join a supportive community that promotes respect, teamwork, and a shared commitment to serving students and families.

Professional and Personal Growth:

• Training and Development Opportunities: IPS offers a variety of training programs to help staff build new skills and grow professionally. This includes access to development opportunities for administrative, technical, and operational roles, as well as pathways to becoming a certified teacher.

• Skill Enhancement: Whether you’re new to your role or seeking to deepen your expertise, IPS provides resources and support for continuous improvement., This position is responsible for coordinating and administering break-fix solutions for digital devices, organizing stock, and utilizing asset systems to track these devices. This position will be required to follow procedures that promote accurate inventory of digital devices. This person will utilize one or more of our Mobile Device Management (MDM) environments for imaging and troubleshooting. They may also be responsible for providing on-site support, diagnostics and repairs on staff and student digital devices, peripherals, and software applications as well as assisting in troubleshooting network related issues when needed., * Focused responsibility administering our asset management system for Digital Strategy and support other departments who utilize it

• Work with a mobile device vendor to resolve issues with service or billing, escalating as needed.

Manipulate data within an inventory system to provide accurate inventory that can be used for reporting and projection of future needs

• Troubleshoot, install, repair, and maintain all supported digital devices

• Utilize a ticketing system or other methods to communicate with users and attend to and resolve technical issues or questions for Device Manager and cellular support

• Field visits for auditing and support of the Device Manager Program

• Assist Digital Device Support team as needed with project-based work, On a regular day, as the Asset Administrator / Device Support Engineer, you might:
• Field, resolve, or redistribute all work orders related to the student 1:1 program and cellular requests.
• Process and publish inventory reporting to verify and maintain standards of devices across the district
• Supplement the Asset Manager in warranty returns and maintaining/organizing device and part inventory at Digital Device Services central location
• Work on an ongoing project with the Manager of Digital Device Services and MDM team to streamline the process on how devices are sent out and moved back into inventory from warranty repair., * Contribute heavily to the overall design and implementation of device management procedures within the district

Do you have experience in Employee relationship building?, Do you have a Associate’s degree?, * Ability to manage and prioritize multiple tasks effectively and efficiently

• Work effectively independently and within a team setting

• Create and maintain effective working relationships with both co-workers and customers

EDUCATION, CERTIFICATION, AND LICENSURE REQUIREMENTS

• Associates degree (A. S.) in Computer Science, Information Systems, or a related field OR equivalent combination of education and experience.

• Minimum of 3 years of experience providing client-side and/or break-fix support of personal computers or cellular devices.

• Preferred: 2+ years experience managing assets and asset management systems for a medium to large sized business

• Considerable general knowledge of computers and computer-based systems across all platforms, including the use of Microsoft Office 365 and Google Workspace

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * Fair Compensation: IPS ensures competitive wages and regularly reviews pay structures to maintain equity.
• Extensive Benefits Package: Employees enjoy comprehensive health coverage, dental and vision plans, life insurance, disability insurance, and retirement plans. Additional financial benefits include flexible spending accounts and eligibility for federal loan forgiveness programs.

Work-Life Balance and Well-being:

• Generous Leave Policies: IPS offers vacation, personal, and sick leave, along with paid holidays. Twelve-month employees benefit from floating holidays, and unused personal leave rolls into the sick leave balance.
• Wellness Programs: IPS prioritizes staff well-being with access to wellness initiatives, including health screenings and an employee assistance program for confidential support and counseling.

What We Expect:

• Professionalism and Reliability: Every role at IPS is vital to the district’s success. We expect staff to demonstrate professionalism, dependability, and a commitment to providing excellent service to students, educators, and families.
• Collaboration and Communication: IPS values teamwork. Working collaboratively with your colleagues ensures a supportive environment for all. Clear communication and mutual respect are key to maintaining this culture.
• Flexibility and Problem-Solving: As a large, dynamic district, IPS needs staff who are adaptable and proactive in solving problems to meet the ever-changing needs of students and schools.

At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you’ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students’ lives.

In return, no matter your role here, we expect a commitment to excellence and accountability. You’ll be held to high standards. Resilience and passion are key-you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential.

Together, we are Proving What’s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential., Indianapolis Public Schools is more than a workplace; it’s a community where purpose, impact, and belonging come together to help Prove What’s Possible - in your career and in your school. If you’re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you.