IT Associate - 2nd Shift

Plateau Group is seeking an Associate level IT Technician to join our team. The Associate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.

This is an onsite role at Ft. Huachuca and will work 2nd shift., * Support daily operations and user support requests

• Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
• Perform routine preventive maintenance
• Support student on boarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the syste
• Document work completed in a local ticketing system
• Other duties as assigned

Do you have experience in Ticketing system technical support?, Require Skills:

• MUST HAVE Active Secret Clearance.
• MUST HAVE Security + Certification

Preferred Qualifications:

• Advanced technical experience
• Ticketing system and metric experience