Bilingual Technical Support Representative

Join a fast-paced customer support team where you’ll assist customers across multiple communication channels. This role focuses on resolving account-related questions, researching issues, and delivering timely, accurate service while maintaining a professional customer experience. Ideal candidates enjoy problem solving, communicating clearly, and managing multiple conversations throughout the day.

What You’ll Do

• Assist customers by phone, email, and online messaging with account-related questions
• Investigate customer concerns using internal systems and available resources
• Process account updates and document interactions accurately
• Compose clear, professional written responses to customer inquiries
• Deliver outstanding service while balancing speed, quality, and accuracy
• Navigate multiple systems simultaneously to resolve customer issues efficiently

• Fluent in both Spanish and English
• Minimum of 2 years of recent call center customer support or technical support experience
• Excellent written communication and reading comprehension skills
• High school diploma or GED required
• Strong multitasking, organization, and problem-solving abilities
• Ability to work effectively in a fast-paced, high-volume environment
• Interest in a long-term assignment with consistent attendance and reliability

Preferred Experience

• CRM or customer service platforms such as Salesforce, Zendesk, or similar systems
• Microsoft Outlook and Microsoft Office applications
• Live chat, messaging, or digital customer support tools
• E-commerce or event ticketing platform experience is a plus
• Experience supporting customers across multiple communication channels

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