IT Systems Administrator

Service Delivery & Client Support

• Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets.
• Deliver world-class customer service, ensuring a high level of user satisfaction.
• Build ongoing relationships with the team and client base.
• Develop a strong understanding of internal and customer requirements and processes.

Technical Support & Troubleshooting

• Troubleshoot hardware, software, connectivity, security, and mobile device issues.
• Provide support for iOS, iPadOS, macOS, and Windows desktop operating systems.
• Perform network troubleshooting, including connectivity, VLAN, routing, and Wi-Fi performance issues.
• Experienced understanding and knowledge of networking tools including: DNS, DHCP, routing, VLANs.
• Provide printer administration support, including setup, driver deployment, queue troubleshooting, and print server coordination (as applicable).

M365 Cloud Administration & Security

• Create and manage user accounts, permissions, and access control across Windows, macOS, and M365 cloud environments.
• Administer Microsoft 365 cloud services (e.g., Entra ID/Azure AD, Exchange Online, SharePoint/OneDrive, Teams), including user lifecycle, licensing, and configuration.
• Maintain an understanding of cybersecurity and data protection standards.
• Ensure compliance by enforcing M365 Cloud / Intune / Microsoft Defender policies.
• Exercise due diligence in all areas of system activation, security, maintenance, and operability.
• Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness.

Systems, Network & Infrastructure

• Install, configure, and maintain network architecture leveraging Cisco Meraki networking equipment.
• Plan and execute software and hardware upgrades.
• Provide upgrades to system configuration standards, hosted and cloud applications, and be available for overtime as required to meet business needs.
• Stay up-to-date with Apple macOS, Microsoft 365, Windows, and cloud technologies, ensuring adherence to best practices.

Work Management & Professional Expectations

• Exercise self-management and complete commitments that you make to clients and team members.
• Manage multiple tasks in a fast-paced environment with competing priorities.
• Demonstrate adaptability and flexibility in a fast-growing environment by embracing new technologies, tools, processes, and policies.
• Document processes, configurations, and troubleshooting steps for knowledge transfer and operational continuity.
• Other duties as assigned.

• 5+ years’ experience in desktop, network and printer management.
• 2+ years’ experience in M365 administration, ideally with certifications MS-900 to MS-700.
• CompTIA Certifications: A+, Network+, Security+
• Microsoft 365 Certifications: MS-900 (AB-900)
• Associates of Arts - Required
• Bachelor of Arts - Preferred

Job Type: Full-time, * IT support: 5 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Relocation assistance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Blacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations using the M365 Cloud family of products. If you are passionate about IT and want the opportunity to expand your experience on a dedicated team, Blacktip is the place to grow.