Help Desk Level 1 - D

We are seeking a Help Desk Level 1 professional to support Global Compliance systems and applications. This role will provide Level 1 technical support, troubleshoot system issues, manage support requests, and assist with system maintenance and testing., * Provide Level 1 support for Global Compliance systems and applications

• Review support tickets and emails, troubleshoot issues, and determine root causes
• Work closely with internal technology and compliance teams to resolve system issues
• Support day-to-day incident management and issue resolution
• Assist with system testing, troubleshooting, and documentation
• Maintain system documentation and support end-user training activities
• Recommend solutions using existing applications and systems
• Complete assigned project tasks within timelines and budget requirements
• Ensure compliance with corporate policies and procedures

The ideal candidate will have strong communication skills, excellent computer knowledge, and experience supporting business systems in a fast-paced environment., * High School Diploma required; Associate’s Degree preferred

• 1-3 years of experience in a business systems support or help desk role
• Strong verbal and written communication skills
• Excellent computer and troubleshooting skills
• Customer-focused mindset with strong attention to detail
• Ability to work independently and collaboratively within a team environment

We are looking for the candidate who are eligible to work with any employers without sponsorship.