Technical Support Administrator II

This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, hand-held devices, peripherals, software, network and wireless issues). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GEOGRAPHIC REGION: Please note applications out of the geographic region for position applied will not be considered., Primary

• Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
• Assists with Servers and LAN Operations.
• Supports and troubleshoots problems with wireless infrastructure and wireless devices.
• Ensures proper data backups are performed.
• Responds to telephone calls, e-mails and personnel requests for technical support.
• Documents and tracks each issue (in incident/problem management system) and escalates issues that require more advanced research and troubleshooting.
• Participate in department rotating schedule to provide after-hours end-user support.

Secondary

• Trains employees on use of new hardware and software products
• Maintains hardware and software license inventories
• Participates in special projects as assigned by Management.
• Identify and suggest possible procedural improvements
• Create and review standard operating procedures

• Additional duties as assigned., This position works under immediate supervision and reports to Regional IT Manager. This position does not exercise supervision over any position. CONDITIONS:

• Work is performed primarily in indoors office, with controlled temperature environment.
• Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
• The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
• The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
• May be required to work on holidays and weekends as necessary
• The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area

SAFETY REQUIREMENTS:

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear appropriate PPE as instructed by immediate supervisor
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

Do you have experience in Windows?, Required

• Four (4) years of experience in desktop and network support.
• Experience with current windows operating systems.
• Demonstrated experience handling troubleshooting requests.
• Proficiency at an advanced level with computer software and hardware installation, upgrades and repairs.
• Proficiency at an advanced level of Microsoft applications (minimum in Microsoft Windows 10 and Office 365)
• Proficient at basic level on network devices installation.
• Possess basic handheld computer, AS400 and typing experience
• Ability to communicate (speak, read and write) effectively in English and Spanish at an Advanced level in a business environment
• Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts.
• Ability to analyze and solve problems in a constantly changing environment
• Ability to think logically and follow procedures and instructions
• Self-starter with ability to perform under pressure and excellent time management skills
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7

Preferred

• College education in IT related field.
• Related IT certification

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance

• Dental insurance, Long-term employment with opportunities for growth. We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts