Technical Support Specialist

• Temporary technical staff are needed to support a large-scale Desktop Refresh Program for the Judicial Branch.
• Technicians will assist with deployment and replacement of desktop and laptop computers at Judicial Branch facilities throughout County.
• Responsibilities include imaging systems, workstation setup, peripheral installation, hardware replacement, basic troubleshooting, inventory tracking, and customer support during deployment activities. Technicians will provide onsite assistance to judicial staff and end users while maintaining a professional, courteous, and customer-focused approach.
• This position requires the ability to work in a fast-paced, high-volume deployment environment while meeting scheduled rollout timelines and maintaining accurate documentation within ticketing and asset management systems, * Candidate will need to report to the site for this process.

• Experience deploying and configuring Windows desktop and laptop computers
• Basic knowledge of workstation imaging and deployment processes
• Experience setting up monitors, docking stations, printers, and peripherals
• Strong customer service and communication skills
• Ability to follow deployment schedules and written procedures
• Basic troubleshooting skills related to hardware, software, and connectivity issues
• Ability to work independently and as part of a deployment team
• Experience updating tickets and documenting completed work
• Ability to lift and move computer equipment as required
• Reliable transportation and ability to travel to various locations throughout Maricopa County
• Professional demeanor and ability to work with users at all organizational levels

Skills Preferred:

• Experience supporting desktop refresh or hardware deployment projects
• Experience using SCCM, MDT, Intune, Autopilot, or similar imaging/deployment tools
• Previous enterprise or government IT support experience
• Experience with asset tracking and inventory management systems
• Experience working in a high-volume deployment environment
• Knowledge of Active Directory and basic network connectivity troubleshooting.

Experience Required:

• Minimum of three (3) year of experience in desktop support, computer deployment, technical support, or related IT field OR
• An equivalent combination of education and related technical experience sufficient to successfully perform the essential duties of the position Experience Preferred
• Experience participating in large-scale PC refresh or deployment initiatives
• Experience providing onsite technical support in enterprise, government, or public sector environments
• Experience working directly with end users in customer-facing technical support roles.

Education Required:

• High School Diploma or GED
• Other Requirements:
• Must possess or have the ability to obtain a valid Arizona driver’s license at the time of hire