Investigative Support Specialist / Management Analyst 1

Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Investigative Support Specialist will be responsible for providing analytical, operational, and project support to the Office of Special Investigations (OSI). They will manage and track Calls for Service (CFS), maintain investigative and operational databases, monitor workflow processes, and ensure the accuracy and integrity of data used for decision-making. They will serve as a central resource for information management, project coordination, reporting, and operational analysis.

Responsibilities include:

• Coordinating and managing CFS requests, including intake, tracking, assignment, status monitoring, prioritization, and closure activities in collaboration with leadership to ensure alignment with statutory, policy, and operational priorities.
• Monitoring and managing operational workflow processes to ensure assignments, CFS, projects, and related activities are tracked, prioritized, and completed efficiently and in alignment with organizational objectives.
• Conducting administrative reviews, audits, and quality assurance activities to support compliance, operational effectiveness, and continuous improvement.
• Maintaining and managing investigative and operational information systems, databases, and workflow tracking tools.
• Managing OSI related projects through developing and maintaining project trackers via MS Project, dashboards, and status reports.
• Provides budget, policy, and administrative support to OSI leadership

• Valid Minnesota Driver’s License; AND
• High School Diploma or GED AND
• Two (2) years work experience in a professional technical or support specific role that must include the following:
• Demonstrated knowledge of investigative, intelligence, and security procedures.
• A working understanding of the Criminal Justice system and any case/record management systems thereof.
• Experience with coordinating operational or project tasks, including tracking timelines, communicating updates and deliverables, and creating written and verbal documentation.
• Advanced Microsoft Office skills in Word, Excel and PowerPoint., * Further educational training in Law Enforcement, Criminal Justice or Project Management. (Degree, Diploma or Certificate).
• Experience working within a secure environment (e.g., government, corrections, human services, law enforcement, compliance, or intelligence).
• Experience managing investigative and operational information systems.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - Direct Care & Treatment will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

EDUCATION VERIFICATION - Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.

Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.