Internal Systems Analyst-Management Analyst 3

The Internal Systems Analyst serves as the agency’s primary resource for business systems support, financial transaction support, and continuity of digital operations. The role ensures the reliability and effectiveness of specialized technology systems, providing guidance on internal system workflow configuration, vendor coordination, troubleshooting, testing, and user support. It also supports financial transaction processes to ensure compliance and accountability. The incumbent provides critical continuity support for operational systems essential to licensing, enforcement, financial processing, and agency service delivery. Through collaboration with leadership, staff, and external partners, the incumbent translates business needs into functional technical solutions, helps strengthen operational integrity, and supports the agency’s mission to safeguard public health and safety. This role functions as a multi-disciplinary operational technology resource within a small agency environment.

This position is eligible for a hybrid telework arrangement. With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details., * A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• Two years of experience with business systems administration, workflow configuration, operational support processes, or data management.
• Ability to troubleshoot system and user issues, coordinate resolutions with vendors, MN.IT and other stakeholders.
• Ability to gather and interpret business needs and translate them into practical system or workflow solutions.
• Ability to communicate technical information clearly to non-technical audiences through training, documentation, and user support.
• Strong organizational, customer service, and interpersonal skills with the ability to manage multiple priorities independently.
• Skills in testing system changes, validating results, and documenting issues and processes related to agency operations., * Knowledge of the board’s organizational structure, controls, methods, and procedures to provide critical continuity support for operational systems.
• Experience coordinating with vendors, technical staff, and end users to support system operations, resolve issues, monitor activities, and recommend process improvements.
• Knowledge of financial transaction processing, reconciliation practices, audit support activities, and internal controls related to payment systems and reporting.
• Ability to maintain confidentiality of sensitive information., Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.

Pulled from the full job description

• Loan forgiveness
• Paid parental leave
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

The Minnesota Board of Cosmetology is dedicated to protecting the health and safety of Minnesota citizens and visitors by regulating the practice of cosmetology. The Board is comprised of seven board members representing each cosmetology license type and the public. Board staff is comprised of five divisions and more than 25 employees. The Board oversees more than 33,000 practitioners, 5,300 salons, and 35 schools across the state.