MHCP System and User Support Analyst - Human Services Program Representative 1

• Ensure that MHCP applicants and recipients receive accurate eligibility determinations, benefits, and service delivery.
• Provide technical support, problem resolution, and instruction for MHCP systems to Minnesota Health Care Processing Entities (MHCPE), DHS staff, and other stakeholders.
• Ensure that premium and billing activities related MHCP recipient financials are accurate.

To achieve this purpose, this position works in collaboration with Minnesota Health Care Program (MHCP) system users representing the department, administration, division, MNsure, and MHCP processing entities (MHCP) such as counties, tribes, and Health Care Consumer Supports (HCCS) to: Responsibilities include:

• Provide critical support, assistance, and instructions to MHCP system users about identified MHCP system problems.
• Act as the expert contact for MHCP system users and other stakeholders to resolve or appropriately escalate MHCP system problems by responding to calls, tickets, emails, and other communication.
• Perform complex, in-depth analysis and diagnosis and implement approved solutions for MHCP user system defects, procedures, work arounds, and policy applications.
• Act on a variety of requests received from MHCP workers, MNIT BAs, FOD staff, and other stakeholders related to MHCP financials.
• Act as an expert for MHCP computer systems to perform formal preproduction system testing and participate in projects.
• Other duties as assigned., * A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework., Two (2) years of health care program eligibility experience as a team lead or system support specialist

OR

Four (4) years of health care program eligibility experience.

• Bachelor’s degree in human services, health care information systems or related field may substitute for 1 year of experience., * Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.
• Experience researching, analyzing information and solving problems in order to make independent decisions
• Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS), * Ability to communicate clearly in writing and orally; to present complex information to users in a comprehensive style; and to translate technical and system information for non-technical customer
• Experience working with the Minnesota Eligibility Technology System (METS)
• Experience working with MMIS
• Experience working with MAXIS
• Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)
• Experience handling multiple priorities in an efficient and effective manner.
• Experience monitoring and analyzing complex data.
• Demonstrated ability to work in a team setting
• Demonstrated dependability and ability to meet deadlines
• Proven customer service skills
• Variety of experiences working effectively with others from different backgrounds and cultures

Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account, As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support