SUN Bucks Support Advisor Lead / State Prog Admin...

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available.)

**This position will work to support the SUN Bucks Contact Center and has been granted an exemption from the agency’s requirement to work in the office 50% of the time. Telework is at the discretion of the employer.

*Statewide travel is possible 5 percentage of the time.

This position exists to function as the Lead Worker for the SUN Bucks Support Advisor team, supporting statewide administration of the SUN Bucks program delivered and coordinated through the Data Warehouse, Customer Help Application (CHA), MAXIS, Medicaid Management Information System (MMIS) and other MNIT supported systems. Under administrative direction, this position provides advanced technical expertise, coordinates workflow, designs and delivers training, performs quality assurance, and interprets policy to ensure accurate and consistent service delivery.

Responsibilities include:

• Lead Worker Guidance and Workflow Coordination including:

• Developing and providing help desk services for the SUN Bucks system by performing complex analysis of user or system problems and communicate outcomes to SUN Bucks call center staff, MDE and MNIT

• Developing and refining business processes

• Training, Onboarding & Technical Assistance

• Quality Assurance & Compliance Oversight

• Policy Interpretation & Expert Technical Support

• Developing and maintaining clear policy and system manuals for SUN Bucks

• Escalation & Complex Case Resolution

• Communication, Liaison & Program Analysis

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Three (3) years of experience in performing program administration, eligibility determination, or case management work in public assistance programs such as Supplemental Nutrition Assistance Program (SNAP), Minnesota Family Investment Program (MFIP), or SUN Bucks. Experience must demonstrate the following:

• Interpreting and applying laws, rules, or policies to complex situations

• Providing technical assistance or guidance to staff, customers, or partners

• Developing and delivering training using adult learning strategies, multi modal training formats, or e learning tools

Preferred Qualifications

• At least one year of experience specifically working with SUN Bucks.

• Experience using state eligibility systems such as MAXIS, MMIS, CHA, or CRM.

• Experience serving in a lead worker role, acting as a subject matter expert, or coordinating team workflow.

• Experience representing a program in meetings, workgroups, or appeals settings.

• Experience drafting or maintaining policies, procedures manuals, or technical documentation., + Driver’s License Check